Delivering seamless automation and cost-effective solutions, transforming manual processes into smooth, efficient workflows while ensuring every requirement is met.
ICICI, a leading name in the financial sector in India, faced challenges with their app management, particularly related to licensing costs and limitations within their existing technology environment.ICICI sought a solution that would enable them to streamline processes while maintaining high service standards.
ICICI faced significant hurdles in app development within Microsoft Teams. Their primary challenge was the need to minimize licensing costs while still ensuring efficient app functionality. The SSRS reports were incompatible with PowerApps within Teams, forcing the team to rely on Power Automate for report generation. Additionally, the inability to use Premium connectors for app development further complicated the creation of a complex approval system. The app needed to be developed with as few resources as possible, keeping licensing costs to a minimum, while ensuring that all essential features were included.
OUR SOLUTIONS
Array's solution focused on minimizing costs while meeting ICICI's needs. We developed the app within Microsoft Teams using Power Apps for Teams, which included Dataverse for Teams at no additional cost. This ensured that ICICI avoided extra licensing fees. For report generation, we used Power Automate to bypass SSRS limitations, enabling seamless data access. The complex approval system was implemented through Power Automate without Premium connectors. Access control was simplified based on user roles such as Line Manager and Business Owner, ensuring smooth workflows within the app.
- App Development within Teams
- Cost-Effective Report Generation
- Streamlined Access Management
- Complex Approval System Automation
We believe in simplicity and smart design, ensuring every process is streamlined and focused on enhancing efficiency and user satisfaction.
RESULTS
The integration of the app into Microsoft Teams created a seamless experience for users, capitalizing on a familiar environment. By automating previously manual processes, ICICI transformed a traditionally mechanical workflow into a smooth, efficient operation. Report generation was simplified, with easy access to past data, filtered by specific criteria, saving time and increasing operational efficiency. Despite the limitations posed by the environment, the project was completed without sacrificing any of ICICI's key requirements.
